Scissors and Trust
Friday, January 31st, 2003Isn’t that interesting? I trusted these various barbers. I mean, you have to trust the person who cuts your hair, right? Because let’s face it: Unless you cut your hair yourself (and if you do, God help you), then someone else has to do it. And if someone else is going to do it, then you have to trust them to do a good job; getting your hair cut is not something you have a whole lot of control over once it begins. And there is no “undo†button on a pair of scissors or clippers.
I guess this might not seem so extraordinary to everyone, but I find it quite interesting. Can you name another person who you have a very casual relationship with who you trust as dearly as you trust the person who cuts your hair? One option might be your dentist or doctor. I, however, don’t think the trust is as great with them. Here’s why: While you trust the dentist to do a good job and cure your toothache or whatever, unless the dentist is truly horrendous, your personal appearance will not be altered. Or if it is, you can just keep your mouth closed until they fix it. With a barber, you can’t hide it, unless you wear a hat – a lame solution. You really just have to wait the days, weeks, or months that it takes for your hair to grow back if they screw it up.
So for that reason I think that the trust is far greater than you’ll find with any other person who performs such a service for you. If your doctor is bad, you can just go to another one to cure you, but it is rare that the damage done by a poor doctor is irreversible. Screwing up your haircut is not a mistake you can repair quickly; it is also not a mistake you can hide very well. You need to have an enormous amount of trust to allow this person to cut your hair.
And that trust gets tested often. Since you go to the dentist or doctor once or twice a year, you only have to trust them once or twice a year. But most people have at least 10 haircuts per year. There’s a much greater possibility of making an error there.
Another difference? If a doctor screws up, you can sue them for malpractice: You have some ability to be rewarded damages. But have you ever heard of anyone suing a barber? Okay, it’s probably happened, but I would be willing to bet there are far fewer lawsuits out there against barbers than there are against doctors. Yet, do doctors make errors more often than barbers make errors? One would think that since doctors go to school 8+ years and barbers go to school for maybe a year or two, if anything, doctors would make less mistakes, right? This really proves that when a barber makes such a mistake, the customer is just kind of out of luck.
Yet we trust them. We have to. I guess it’s kind of a situation where we really have no choice. I mean, either trust your barber or have really long, unmaintained hair, and never have another date for the rest of your life. I think this is pretty fascinating, because the trust we have in our barbers is usually taken for granted. But it shouldn’t be, because I would argue that there is no occupation out there whose clients have more trust for what they do.
