Flying the Friendly Skies
Tuesday, May 31st, 2005I fly entirely too much. In the past year I’ve probably flown around 75,000 miles. That’s comparable to flying from New York to Miami around 70 times. Throughout this sick amount of flying I have flown on pretty much every major US airline that I can think of. As a result, I have gathered a great depth of information when it comes to how the airlines differ, and which are really better than others. I think it’s about time I disseminate this valuable information.
In what follows I will focus on what I consider to be the three major airlines: Delta, American, and Continental. But before doing so, I will briefly discuss what I consider to be a few notable, but less significant airlines, including Jet Blue, Song, US Air, and United. I have flown a few others, but they aren’t significant enough to mention.
Jet Blue is a great place to start, because they are currently one of the most (and only) profitable airlines out there. The reason for this is probably because they’re pretty good. The tickets tend to be reasonably priced, they fly to most significant cities, and the flights are about as enjoyable as a coach-seated flight can be. They equip each seat with a little TV so that the time goes faster. Song, operated by Delta airlines (see below), is basically a Jet Blue copycat that got it a little bit better. They offer more than just TV – they offer a variety of music selections, games, and pay-per-view movies. Song also offers food for sale, while I think Jet Blue gives you a snack without paying for it. Although the Song flights tend to be a little nicer, I no longer fly Delta when I can avoid doing so (as explained below). But Jet Blue isn’t bad at all.
Then there’s US Air, or “USeless Air” as some like to call it. They’ve got one foot in the grave and the other on a banana peel. Their service is terrible, it’s next to impossible to use frequent flyer miles with them (because everyone is using theirs, knowing that US Air recently filed for bankruptcy protection), and they don’t fly many places direct. So stay away. As for United, they worry me. They worry me because they associate themselves with US Air. It isn’t unusual to get a flight on US Air that is also a flight for United, or vice-versa. Moreover, United runs into most of the same problems that US air does. They recently unveiled some odd and seemingly meager attempt at staying afloat through having a “discount” airline called “Ted”, trying to copy Jet Blue and Song. Yet, Ted doesn’t offer the same fun or amenities that Jet Blue and Song offer. So after flying Ted once, I really didn’t see the point.
Of course, the problem with all of the discount airlines like Jet Blue, Song, and now Ted, is that none of them have a first-class cabin. This is fine if you don’t intend to fly first class, but if you do, then they’re strictly out of the question: no amount of fun and games in coach can trump the pleasantness of the first-class cabin. If you have the means, I strongly suggest you purchase first-class tickets. In talking about the three major airlines, I will touch upon their first-class difference, as well as their general pros and cons.
Let me begin with Delta. Never, ever, fly Delta. It might be tempting if the Delta ticket is a little cheaper than its competitors, but you get what you pay for. For a moment, I will take a slight regression in order to explain my most recent negative experience with Delta, and the one that has led to my decision to fly them as little as possible in the days to come.
I was scheduled to fly back from LA to JFK on Delta this last Thursday evening, on a 3:45 flight. I had a first-class ticket. So I got to the airport with plenty of time. As the boarding time approached, it came and went. Around 3:30, the plane got there, the passengers from its previous flight got off, and the staff began cleaning and preparing the airplane for the next flight. They said it would run around a half hour late, to now depart at 4:15. Fine, I can deal with a half hour delay, as this is fairly average when it comes to flying.
But then they called my name to come up to the counter. The woman there informed me that there was a problem with this plane. In particular, there was a problem with the engine. She didn’t know what, and she didn’t know how long it would take to fix, but since I had paid for a first-class ticket, I was given the option to walk to a nearby gate and take a flight to JFK that was boarding immediately. The problem, of course, is that I would have to sit in coach. She then promised that I would at least have a window or aisle seat. Since it’s a 5+ hour trip, this makes a big difference. But out of the fear of not knowing how long it would take me to get home, I took her up on the offer.
When I arrived at the other gate, they gave me my seat. Turns out they were out of window and aisle seats after all, and I got a middle seat. But the news gets worse before it gets better: the airline staff informed me that there was not time to switch the luggage to this plane, so they would be delivering it the following day. No huge deal, since I would be returning to my apartment; there was nothing in there so utterly vital that I couldn’t wait a few hours after waking up to get it.
So I suffered on the 5-hour flight in the middle seat thinking, “Well, it could be worse, that flight might be like 3 hours late, or canceled all together if the engine is broken beyond repair.” Of course, I also went without dinner as a result, since I didn’t have time to bring any food on the plane. They feed you in 1st class, but not in coach. No dinner for Dan! (By the way, the reason there was a flight boarding when my original flight was supposed to be boarding was because that flight was 4 hours late – it had engine trouble too. Two planes going to the same destination on the same day with engine trouble? Makes you wonder whether or not Delta’s fleet of jets is on its last leg, doesn’t it?)
Upon arrival at JFK, I nearly ran to the baggage claim, where I spoke to an agent, informing her of my situation and attempting to fill out a luggage claim form, since my luggage was not on the plane. She said that I should wait to make sure that they didn’t switch it onto this flight. I told her that I was sure they didn’t switch it, but she made me wait anyway. 40 minutes later, I confirmed that I was, indeed, right. Surprise, surprise – my luggage wasn’t there. She then asked me if I wanted to fill out the form or just wait for the flight I was suppose to be on to unload its luggage, as it had just landed.
“ARE YOU FREAKING KIDDING ME?” I thought. I had suffered in a middle seat and had no meal for saving approximately 30 to 40 minutes? I was livid. I told her that I had waited long enough, filled out the luggage claim, and went home. The next morning at around 11am, I was woken up by the buzzing at my door, which was the luggage delivery. I rushed downstairs to push the door buzzer, but pressed it, what must have been about 5 seconds too late: the delivery guy had left. I immediately called up Delta and told them to send him back, but they informed me that he had already left the area. Apparently, he must have a magic van, because in 3 minutes, you can’t get very far in New York City. So they then told me that it would be delivered between 2 and 6pm. So I got to sit around my apartment all day and wait for it to be delivered, rather than spend more time with my girlfriend who I hadn’t seen in 2 weeks and would again be separated from in 3 days.
About 40 minutes later my phone rang. I was indisposed at the moment, so I let it go to voicemail. It was the delivery guy, having wanted to try to deliver the bag again. I called him back rather immediately, but again, somehow he had managed to get too far away in the 5 or 10 minutes that had passed. So now I had to wait until 6pm, and I did. But after 6pm passed, I became even angrier, and called up Delta again. They told me that apparently he had lots of deliveries, and he couldn’t get to mine, so now it would be delivered sometime after 9pm.
So let me get this straight: I purchase a first-class ticket on Delta, end up in a middle seat to save 30 minutes, and am forced to sit around my apartment until after 9pm for the entire day to get my luggage? Are they are out of their mind? Do they honestly believe I will ever fly Delta again if I can avoid doing so? At this point, I told the woman that this wasn’t going to work for me, as I had plans that evening, so I gave her my girlfriend’s address, who was throwing a party that night. At around 9:30 that evening my luggage finally came to her apartment. Of course, the delivery guy didn’t have the decency to walk it up two flights of stairs, but called me from downstairs to come and get it. Service with a smile.
So never, ever fly Delta. Their first class, incidentally, is also the worst I’ve been in while flying. The food is mediocre, at best, and the wine is undrinkable. Another reason not to fly Delta is their frequent flyer program. They recently changed the rules so that there are some flights considered “premium” flights, which cost twice as many miles to book. For example, if you want to fly out of New York City on a Thursday or Friday night, to anywhere in the continental US, it will now cost you 50,000 frequent flyer miles instead of 25,000. Realize, you can fly anywhere in the world for 50,000 miles on other airlines. I once tried to book such a flight from NY to South Florida using frequent flyer miles from Delta, but ended up purchasing the ticket for around $200 instead of sacrificing 50,000 precious frequent flyer miles.
But enough about Delta. Let’s talk briefly about American. I used to really like American. They have lots of flights out of La Guardia, and they generally have good service. But recently I got annoyed with American, because they stubbornly refuse to upgrade you to first class, even if you have Platinum status (like me). A few weeks ago, the first class cabin was virtually empty, and I was forced to use “upgrade stickers” to be upgraded. This is unacceptable, as even an airline as crappy as Delta upgrades people to first-class until the cabin is full.
I have finally come to decide that Continental is the best airline out there. I intend to pledge my allegiance to Continental in the days to follow. They fly to as many locations as American or Delta, but their service is better. They also have the newest airline fleet in of all of the major carriers. Finally, their first-class is far superior to the other major airlines. Their food in first-class is significantly better than the slop that American or Delta tries to feed you. Continental actually gives you menus for the five-course meal that awaits with four options for the main course. The one drawback of Continental out of New York City is that you have to go to Newark airport. It’s a decent airport; the problem is that it’s kinda far. But then, it isn’t really any further than JFK, so if you’re flying a significant distance, you’ll probably have to drive that far anyway to go to JFK.
I didn’t mention much about coach for the major airlines because, quite frankly, coach is coach. They’re all mediocre, so if you’re flying coach, consider the various characteristics I mentioned above to determine which to travel. I’d say either Continental (due to the best chance to be upgraded and for more frequent flyer miles) or Jet Blue (for their TVs). Of course, if you’re going first-class, go Continental.
That should about do it. Now you know which airlines are the best and which are the worst. If there’s anything I want the readers to take away from this evaluation, it’s that Delta is terrible and Continental is pretty great. Of course, if you need to consider other options, now you can do that too through the other discussion above.